Empty your Cache if having trouble launching slide modules
We recently made some minor changes to the 7th edition course slides and have uploaded new files to the website. If you previously opened a slide module and now it won’t open, then the first step is to clear your cache because your browser may be looking for an older version. The process to clear your cache varies by browser type (Safari, Firefox, Microsoft Edge, Google Chrome) so search for instructions as needed.
- If using Google Chrome, these steps worked for us: Go to the 3 small dots in the upper right, then select Delete browsing data. Change the Time range to: All time. Then, place a checkmark on “cached images and files.” If you don’t want to delete your Browsing history, uncheck that item.
- Restart your computer, then login to the Instructor Portal. Try opening the slide module(s) again.
If you still can’t open one or more modules after clearing your cache, then please provide a detailed summary of the steps you took and the problem you encountered so we can help. Use the Contact Us form on the website to send us an email.